We hope that you will never find a reason to return a product, however, we acknowledge that from time to time this will arise.
- Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- At the Jilolo store we want you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange, or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined upon receipt in accordance with our policy.
- If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise, you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
- Returns are only accepted up to a period of 14-days from the date of delivery. We cannot accept returns after 14-days.
Returning a product
- Should you wish to exchange or return an item, you must first email us and provide details of the reason for the return. We will then be able to advise on the most appropriate action, of course, taking into account your wishes.
- To return an item, please enclose your brief note outlining the reason for the return, wrap the package securely and post it to us. You will need to include your packing slip if the return is due to an error on our part.
- You will need to ensure that your return goods are packaged safely since we are unable to offer refunds on returns that have been damaged in any way during transit. We cannot accept liability for packages lost or damaged during transit, therefore you are advised to send your package by recorded delivery, registered post, or courier. Proof of postage is not proof of delivery.
- Your return should be wrapped securely in the same packaging in which you received it, and should be returned to:
10685-B Hazelhurst Dr.,
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Overseas customers may be subject to import duties which are levied once your order arrives in your country. Additional charges for customs clearance must be borne fully by you since we have no control over these charges and cannot predict what they may be.
- Customs policies vary widely from country to country and you must contact your local customs office for further information. If you refuse to pay any such charges and your order is returned to the Jilolo store, you will be charged for all costs incurred in connection with this return plus our original shipping charge to your address.
- Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 10685-B Hazelhurst Dr., # 30202, Houston, TX, 77043, USA.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- To return your product, you should mail your product to: 10685-B Hazelhurst Dr., # 30202, Houston, TX, 77043, USA.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.